Managing and Learning from Safeguarding, Complaints, Concerns and Compliments
Develop robust systems for managing safeguarding incidents, complaints, and feedback while creating a culture of learning and continuous improvement.
Learning Outcomes:
Effective safeguarding incident management and reporting
Skills in complaint handling and resolution
Ability to implement learning from incidents and feedback
Knowledge of legal and regulatory requirements
Benefits:
Individual: Enhanced skills in incident management and learning
Service Users: Improved safety and responsive service delivery
Organisation: Reduced risks and improved reputation
Key Topics:
Safeguarding adults and children procedures
Complaint handling and investigation processes
Learning from incidents and near misses
Root cause analysis and improvement planning
Regulatory reporting requirements
Creating positive feedback cultures
Target Audience:
Registered Managers, Deputy Managers, Care Managers, Senior Managers, Care Coordinators
Duration:
3 hours – Full day (bespoke to organisational needs)
